Privacy Policy — ck44net Data Protection Commitment

1. Information We Collect

ck44net collects personal data through a variety of interactions during your use of the platform. The categories of data we collect, and the circumstances under which each category is gathered, are set out below.

1.1 Registration Data

When you create an account on ck44net, we collect the following information directly from you:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postal code.
• Email address (used for account communications, transaction confirmations, and promotional messages where consent is given).
• Mobile phone number (used for OTP verification, SMS notifications, and fraud prevention).
• Preferred currency (Bangladeshi Taka — BDT, ৳).
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawal requests, we may collect:

• A copy of your Bangladesh National Identity Card (NID or Smart NID), passport, or driving licence.
• Proof of residential address (e.g., utility bill, bank statement dated within the last three months).
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing the registered mobile number).
• A selfie or live photograph where required for enhanced identity verification.

1.3 Financial Transaction Data

When you deposit or withdraw funds, we record transaction metadata including payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, etc.), transaction reference numbers, amounts in BDT (৳), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs; payment processing is handled by PCI-DSS compliant payment gateway partners.

1.4 Gameplay & Betting Activity Data

We maintain records of your gaming and betting activity on ck44net. This includes game sessions, bet amounts, wager outcomes, bonus usage, sport and market selections, and session duration. This data is used to deliver the service, resolve disputes, enforce responsible gaming policies, and detect fraudulent or irregular activity.

1.5 Technical & Device Data

When you access ck44net via a browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geolocation (country/city level).
• Device type, operating system, and browser version.
• Referring URL and pages visited within the platform.
• Session timestamps and duration.
• Cookie identifiers and similar tracking technology data (see the Cookies section below).

1.6 Customer Support Communications

When you contact ck44net customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Data

ck44net uses your personal data exclusively for the following purposes. We do not use your data for purposes incompatible with those listed below without first obtaining your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, KYC documents	Contractual necessity
Processing deposits and withdrawals	Financial transaction data, KYC documents	Contractual necessity
Age and identity verification	Date of birth, KYC documents	Legal obligation
Fraud prevention and security monitoring	Technical data, transaction data, gameplay data	Legitimate interests
Responsible gaming compliance	Gameplay data, deposit history, self-exclusion flags	Legal obligation / Legitimate interests
Customer support and dispute resolution	Support communications, account data	Contractual necessity
Platform personalisation	Gameplay preferences, device data	Legitimate interests
Marketing communications (with consent)	Email address, mobile number, preferences	Consent
Legal and regulatory compliance	All relevant data categories	Legal obligation

2.1 Marketing Communications

If you have opted in to receive promotional communications from ck44net, we may send you emails or SMS messages regarding bonuses, new game launches, cricket betting promotions (including BPL, IPL, and T20 World Cup events), and platform updates. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any promotional email or by updating your communication preferences in Account Settings. Withdrawal of consent for marketing communications does not affect the lawfulness of processing carried out before the withdrawal.

3. Legal Basis for Processing

ck44net processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between ck44net and the player — for example, to create and maintain your account, process financial transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations — for example, age verification, anti-money laundering (AML) checks, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for purposes of the legitimate interests pursued by ck44net — for example, fraud prevention, platform security, and service improvement — provided those interests are not overridden by the player's fundamental rights and freedoms.
• Consent: For specific processing activities such as marketing communications and optional analytics cookies, ck44net relies on your freely given, informed, and revocable consent.

4. Data Sharing & Third Parties

ck44net does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent strictly necessary:

4.1 Payment Processing Partners

To facilitate deposits and withdrawals, we share necessary financial data with our payment processing partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as card payment gateway providers that handle Visa and Mastercard transactions. These partners are contractually bound to process data only for the purpose of executing transactions and are required to maintain security standards commensurate with PCI-DSS compliance requirements.

4.2 Game Technology Providers

Our casino games and sportsbook are powered by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive technical session data necessary to deliver the game experience and record game outcomes. They do not receive your full personal profile or financial data beyond what is required for game delivery and fairness verification.

4.3 Identity Verification Services

We may use third-party KYC and identity verification service providers to assist in verifying your identity and age as part of our onboarding process. These providers process your identity documents under strict data processing agreements and may not use your data for any purpose beyond identity verification.

4.4 Legal and Regulatory Authorities

ck44net may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures where we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of ck44net's business assets, your personal data may be transferred to the successor entity. We will provide notice of any such transfer and, where required, seek your consent before your data is subject to a materially different privacy policy.

5. Cookies & Tracking Technologies

ck44net uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and deliver a personalised experience. The table below summarises the types of cookies used on the platform.

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for platform functionality — session management, login state, security tokens, and load balancing. Cannot be disabled without impairing platform operation.	Session / up to 24 hours
Functional	Remember your language preference, display settings, and recently viewed games to improve navigation.	Up to 30 days
Analytical	Collect aggregated, anonymised data about how players use the platform (pages visited, session duration, error rates). Used to improve platform performance.	Up to 13 months
Marketing	Track conversions from referral sources and deliver relevant promotional content. Used only with your explicit consent.	Up to 90 days

5.1 Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling analytical or marketing cookies will not affect your ability to play games or make transactions. For detailed guidance on managing cookies in your specific browser, please refer to your browser's official help documentation.

6. Data Security & Retention

6.1 Security Measures

ck44net implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ck44net platform.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication options for player accounts, including SMS OTP.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments by independent security specialists.
• Intrusion detection systems and real-time monitoring of platform infrastructure for anomalous activity.
• Incident response procedures to contain, assess, and notify in the event of a data breach.

6.2 Data Retention Periods

ck44net retains personal data for different periods depending on the category of data and the purpose for which it was collected:

• Account and registration data: Retained for the duration of your account and for a period of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC identity documents: Retained for five years following account closure or the last transaction, in accordance with applicable financial regulations.
• Financial transaction records: Retained for five years from the date of each transaction.
• Gameplay and betting history: Retained for two years from the date of each session, unless required for longer by applicable law or an active dispute.
• Customer support communications: Retained for two years from the date of each interaction.
• Marketing consent records: Retained until consent is withdrawn and for one year thereafter as evidence of consent.
• Technical and device data (logs): Retained for up to 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

7. Your Privacy Rights

As a player on ck44net, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to all valid requests within a reasonable timeframe.

7.1 Withdrawing Consent

Where processing is based on your consent — for example, marketing communications or optional analytical cookies — you have the right to withdraw that consent at any time without detriment. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal. To withdraw marketing consent, use the unsubscribe link in any promotional email or update your preferences in Account Settings.

7.2 Minor Players

ck44net does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on ck44net, please contact us immediately at the address provided below.

8. Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ck44net, please contact our Data Protection team using the following details:

• Email: support@ck44net (plain text — not a clickable link)
• Subject line: "Privacy Request — [Your Registered Username]"
• Response time: We aim to respond to all data-related queries within 14 calendar days of receipt.

Please include your registered username, the email address associated with your ck44net account, and a clear description of your request in any correspondence. We may need to verify your identity before processing certain requests in order to protect the security of your account.

8.1 Changes to This Privacy Policy

ck44net reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will provide notice via email to your registered address or through a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your personal data.